Question 1

How do I track my shipment?

Accepted Answer

Enter your tracking number on the Track page or from the home page search bar. Updates appear within minutes of each scan.

Question 2

Why hasn't my tracking updated?

Accepted Answer

Status updates happen at each scan checkpoint. Long international segments may have gaps of up to 24 hours.

Question 3

Do you ship internationally?

Accepted Answer

Yes — we deliver to 220+ countries via our partner network and own facilities.

Question 4

What items are prohibited?

Accepted Answer

Hazardous materials, perishables, and most regulated goods. Contact support to confirm any specific item.

Question 5

How do I open a support ticket?

Accepted Answer

Use the Support page to create a ticket. You'll receive a TCK-XXXXXXXX reference to check status anytime.

Question 6

How quickly do you respond?

Accepted Answer

First reply within 4 business hours for all tickets; urgent shipments are prioritized.

Question 7

What if my package is delayed?

Accepted Answer

Open a complaint ticket from the Support page with your tracking number. We'll investigate within one business day.

Question 8

Can I change a delivery address?

Accepted Answer

Only before the package is out for delivery. Contact support immediately with your tracking number.

How can we help?